Capability Statement
From
DataVise
Information Technology Services, Inc.
1824 E. Oltorf Street, Suite 200
Austin, Texas 78741
(512) 472-2932
(512) 472-2933 (Facsimile)
datavise@datavise.net
Table of Contents
Executive Introduction
Who are we?
What is our history?
WEB Service
Operational Outsourcing
System Design
System Installation
System Operation
System Maintenance
Help Desk
Project Management and Implementation
Needs Assessment and Technology Plan
Custom Software Development
Specialized Markets
DataVise North American Industry Classification System Qualifications:
DataVise possesses the following Product/Services Classifications under the Texas Building and Procurement Commission:
Relevant Past Performance
The DataVise Value Proposition – Why Us?
Executive Introduction
DataVise Information Technology Services, Inc is a leading Austin based Information Technology services company.. DataVise has extensive experience and a distinguished track record in providing Information Technology support services to a growing customer base.
Who are we?
DataVise Information Technology Services, Incorporated is a provider of information related technologies to a customer base consisting of federal and state government organizations, academic institutions and commercial customers. DataVise is a minority owned small business certified as: CISV, HUB, Service Disabled Veteran Owned Business (SDVOB), Small and Disadvantaged Business (SDB). DataVise was established in 1988 by Riley W. Carruthers to provide complete, responsive information system technology services to commercial and governmental agencies. DataVise provides one-stop support for many information technology needs.
DataVise currently provides support to the USAF at Randolph AFB and Lackland AFB. DataVise was awarded a GSA IT Professional Services (Schedule 70) Supply Code Contract. DataVise also directly supports the Texas Department of Information Resources and the Texas Department of Transportation. DataVise is also a Lockheed Martin Services Partner in the Air Logistics Center “Flexible Acquisition and Sustainment Tool (F.A.S.T.)” Contract , a Computer Sciences Corporation Partner on the Engineering and Technical Support Services (ETSS II) Contract at the Air Intelligence Agency and a CACI Partner on the ENCORE II contract with DISA..
DataVise has been granted and holds a current facility clearance.
What is our history?
DataVise provides ”One-Stop” Support for Information Technology needs. DataVise incorporated in the State of Texas in December 1995 and relocated to San Antonio, Texas. During 2000 the corporate headquarters was relocated to Austin, Texas.
A distinct majority of the management staff and key personnel have a background in the DoD information field. Therefore, these personnel are keenly aware of the need to provide qualified, focused, professional customer support. Throughout our history we have established a spotless record of customer satisfaction in all areas. Today DataVise provides our customer base with a diverse, dedicated and well-trained staff that is certified in all major areas of information technology support.
DataVise has provided technical and direct support to the Military Location Service of the United States Air Force. The Air Force Material Command allowed us to develop, integrate, deploy and then operate warehouse management systems for all Technical Documentation for the C-5 Aircraft. The Technical Documentation Office at Robins AFB permitted us to demonstrate our technical support abilities as we supported the scanning, data entry and data maintenance functions for the systems supported by Robins. The Air Education and Training Command challenged us to provide World Wide Logistic support to the computer-based system that evaluates the potential of Undergraduate Pilot Training applicants.
DataVise provided Help Desk services to Boeing Aerospace facility in Macon, Georgia. At Macon we provided Level I, II and III support to the 1,500 users. We refined our processes and improved our technical skills to add them to our list of totally satisfied customers.
Huston-Tillotson University in Austin, Texas, one of the Historically Black Institutions, provided us with our first experience at an academic institution. We began with responsibility for the Information Technology Department. We designed, implemented and supported a new IT Plan that transformed Information Services from a fragile relic from the mid-eighty’s environment into a modern, robust, reliable system that provided e-mail services, faculty support tools and administration financial and academic services on par with the finest institutions in the country.
The State of Texas provided us with an opportunity to expand and diversify our expertise even to greater levels. As a designated CISV and HUB Vendor we were able to provide support to the Texas Department of Information Resources, Texas Department of Transportation and additional academic institutions at both the state and local levels. Here we provided services for Help Desk, Database, Web Services, and Training for Small Business in technology and numerous teaming opportunities with large businesses. More groups were added to our growing list of satisfied customers.
Beginning with Intermec, Lockheed Martin, Computer Sciences Corporation, CACI and numerous small to midsized business we sharpened our skills as a subcontractor and teaming partner.
The evolution of the digital age has merged voice, data, video, computers, networks, long-haul communications and Internet into one interconnected, very complex system. The segmented, specialized knowledge of the past is no longer adequate. DataVise provides services to design, install, maintain and operate information systems to a mixed customer base. The following is a summary of the categories of services provided to current and past customers by DataVise:
WEB Service
DataVise services include complete design, installation, support and operation of WEB Sites. Our Web related capabilities include database integrity, secure access and site protection.
Operational Outsourcing
The acquisition and retention of qualified Information Professionals is increasingly more difficult. To meet this ever increasing need, DataVise has trained our personnel to seamlessly integrate with organizations in such a manner that very few people recognize that one of our long term contract personnel is not a member of the served organization. This option is very attractive to many organizations.
System Design
DataVise services include the capability to completely design your information system. Capabilities include servers, desktop workstations, network layout and software selection. DataVise Systems Engineers are fully qualified in Microsoft XP, 2000 NT, and UNIX Based Systems. DataVise Engineers are fully qualified in the design and layout of Cisco Networks to include switches and routers to support both local (LAN) and wide area (WAN) capabilities. Fully qualified engineers are also capable of designing video conferencing and telecommunications systems.
System Installation
DataVise services include full capability to install servers, workstations, printers and related peripherals. Our Microsoft Certified Engineers can provide all services necessary to completely deploy the most complex systems including data migration. Our UNIX Engineers are fully capable of deploying IBM, SUN, LINUX and Hewlett Packard Systems. Our Network Engineers can install all aspects of the network ranging from Fiber Optic and Category 5 Cabling to the switches and routers necessary for operation. DataVise can also provide installation of ISDN or Large Density Video Conferencing Systems.
System Operation
DataVise Systems Operations Personnel can provide short-term, long-term and complete outsourcing of all your systems operations requirements. Services include servers, network components and cabling, and video conferencing systems.
System Maintenance
DataVise Technicians can provide non-warranty service on all computers, workstations, servers and network components.
Help Desk
DataVise currently provides full service support both on-site and via electronic means to our customer base. We are capable of providing remote monitoring and error correction using the latest techniques.
Project Management and Implementation
DataVise will assist in the complete project layout consisting of sequencing and time duration. The resultant schedule and project plan can be used to schedule implementation to meet key deadlines while minimally interfering with daily operations. DataVise can provide skilled project managers that can fully implement a turnkey project.
Needs Assessment and Technology Plan
DataVise can provide the necessary resources to conduct the necessary personnel interviews and help the organization devise a cost effective plan to provide the necessary technology on a “Just In Time” fashion to meet workplace needs.
Custom Software Development
DataVise can provide software engineers that can develop software to meet any customer need. The software can be a complete stand-alone application or a new module to an existing system.
Specialized Markets
A major business segment of the company is remote data acquisition, item tracking, automated inventory services. DataVise has copyright software to completely manage systems from the largest warehouse to the inventory at the corner store. The software is capable of seamless integration with all standard tethered and wireless scanning hardware.
DataVise provides requirements analysis, design, assembly, installation, integration, and equipment for turnkey off-the-shelf Video Teleconferencing (VTC).
Relevant Past Performance
Organization: Texas Health and Human Services Commission
Contract Number: 307-05
Point of Contact: Robert Reid, 512-491-1384
Brief Description of Effort as Prime___ or Subcontractor__X___:
Provide HIPAA complaint technical assessment and implementation services of security solutions to the HHSC network infrastructure. Implemented: Firewalls, intrusion detection software, structuring DMZ and NAT. Also provide procedures and recommendations for on going network operations. .
Organization: Texas Department of State Health Services
Contract Number: J8154
Point of Contact: Darius Todd, 512-458-6688
Brief Description of Effort as Prime_X__ or Subcontractor_____:
Provide complete Level I, II, and III Help Desk, Network and Desktop support for State Hospital facility. Provide assistance on the capabilities and limitations of the available hardware and software. Also provide operational assistance in the implementation and utilization of hardware or software.
Organization: Boeing Aerospace Macon Facility
Contract Number: GS2L31478-01
Point of Contact: Tom Burleson, 478-784-4931
Brief Description of Effort as Prime_X__ or Subcontractor_____:
Provide complete Level I, II, and III Help Desk, Network and Desktop support for the1500-user community at Boeing C-17, Macon Facility. Provided System Administration Support to Database Servers
Organization: Texas Commission on Environmental Quality
Contract Number: J7999
Point of Contact: Susan Franks, 512-239-1000
Brief Description of Effort as Prime_X__ or Subcontractor_____:
Provide Help Desk services. Provide technical assistance to customers, answer questions regarding the basic and intermediate functions of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Access.
Agency: U.S. Air Force Education and Training Command
Contract Number: F41689-99-C-0703/FA3002-05-C-0001
Point of Contact: 1Lt. Kirk Reimer 210-652-4201, Kirk.reimer@randolph.af.mil
Brief Description of Effort as Prime_X__ or Subcontractor_____:
Provide World Wide Help Desk, Hardware and Software support for the Pilot Selection Computer Based Trainer. Provided software and hardware repair services for 170 worldwide locations. Provide Engineering Support for upgrades and modifications of computer hardware, databases and software. Maintained the System Web Site.
Agency: USAF Inter-American Air Forces Academy
Contract Number: FA3047-04-C-0001
Point of Contact: David Cordero 210-671-1239, david.cordero@lackland.af.mil
Contract Duration: October 2003 - Present
Brief Description of Effort as Prime_X__ or Subcontractor_____:
Provide total logistic support to the Air Crew Training Devices to maintain all computer hardware, software and Training Devices supporting Inter-American Air Forces flight training at Lackland AFB.
Organization: Greater Austin Chamber of Commerce
Contract Number: N/A
Duration: 2005 - Present
Point of Contact: Jan Riepen 512-322-5640
Brief Description of Effort as Prime_X__ or Subcontractor_____:
Provide total Information Technology Support Services including Web Site, Helpdesk, software design/development and hardware repair and installations.
Organization: Leadership Austin
Contract Number: N/A
Duration: 2005 - Present
Point of Contact: Ericca Long 512-499-0435 ext 11
Brief Description of Effort as Prime_X__ or Subcontractor_____:
Provide total support of all Information Technology requirements. Provide LAN/WAN upgrade, troubleshooting and configuration. Develop software and install hardware. Support all servers and databases. Provide Help Desk (Level I, II, III) support to all employees to resolve network, hardware and software problems.
Organization: Huston-Tillotson University
Contract Number: N/A
Duration: 1997 - Present
Point of Contact: Terry S. Smith 512-505-3004
Contract Value: $384,000
Brief Description of Effort as Prime_X__ or Subcontractor_____:
Provide total support of all Institutional Information Systems. Provide LAN/WAN upgrade, troubleshooting and configuration. Support all institutional servers and databases to include Windows and UNIX. Provide Help Desk (Level I, II, III) support to Faculty, Staff and Students to resolve network, hardware and software problems. Provide technical support to the institutional video conferencing systems. Provide support for the institutional telephone switch and voicemail systems. Support the reproduction and mail delivery operation for the 1500 user base.
The DataVise Value Proposition – Why Us?
In addition to our experience providing Information Technology services to an impressive list of customers, DataVise offers the many inherent advantages of a small business, including that of the close day-to-day involvement of our senior corporate management. We also offer the advantages of abundant depth and breath of personnel and resources that normally only a large company can provide. A key reason for our ability to attract and retain highly qualified people is our staffing process.
The DataVise staffing process focuses on ensuring effective and efficient recruiting, screening, hiring, and placement of personnel. We use the Internet extensively to locate and recruit qualified people. Our Corporate Website routinely lists available job openings for all locations within the company. We use Internet based resume’ services to staff some difficult positions. Additionally, our Senior Managers visit the Military Job Fairs. DataVise has a strong Military hiring preference. This policy makes very good sense as we have a preponderance of Military Support Contracts. We have also found that former military personnel have excellent training and the kind of work ethic we prefer.
The retention of qualified technical personnel is usually dependent on first job satisfaction and then benefits. To achieve job satisfaction we place an individual in a position closely associated with both their training and experience. We provide the individuals with a professional development path that advances them to new challenges based on experience and job performance. To the maximum extent possible, we attempt to promote from within the company. We provide employee compensation that is equal or better than other small IT companies. We provide a benefit package to include medical, dental and retirement savings that is better than most small businesses. We also assure that each member of the technical team is offered continued educational training at company expense. Because of these policies we have an extremely high retention rate (approximately 99% over the last 3 years).