Support...

DataVise currently provides full service support both on-site and via electronic means to our customer base. We are capable of providing remote monitoring and error correction using the latest techniques.DataVise offers complete maintenance, repair, and support services including, but not limited to, the following:

• Hardware and software integrity testing prior to delivery
  
• Verification of hardware and software performance following installation
• Onsite support to familiarize users with hardware and software.
• 30-day warranty period and general help desk support
• Maintenance/Repair and long term Help Desk contracts available
• Guaranteed availability of replacement parts as well as technical information required for repair of products sold for at least three years from the date of a product’s installation.

In addition, all the products and/or services described in our Texas QISV Catalog will be supported by one or all of the following means:

• On-call Telephone Support

• Email Support

• On-site Support